Executive – CRM
The employer is seeking an Executive – CRM to join their team in Mumbai, Maharashtra. This role focuses on customer relationship management within a dynamic and established organisation.
About the role
The employer is looking for a motivated and detail-oriented professional to fill the position of Executive – CRM based in Mumbai, Maharashtra. The successful candidate will be responsible for managing and strengthening customer relationships as part of a well-structured CRM function.
This role is suited to individuals with a strong understanding of customer relationship processes and a commitment to delivering high-quality service. The Executive – CRM will work closely with internal teams to ensure seamless communication and customer satisfaction.
- Manage end-to-end customer relationship management activities
- Coordinate with relevant departments to resolve customer queries and concerns
- Maintain accurate records of customer interactions and follow-ups
- Support the team in achieving CRM targets and service benchmarks
Candidates who are proactive, organised, and possess strong interpersonal skills are encouraged to apply for this opportunity with a reputed employer in Mumbai.