Executive – CRM
The employer is seeking an Executive – CRM to join their team in Mumbai, Maharashtra. This role focuses on customer relationship management within a leading organisation.
About the role
The employer is looking for a motivated and detail-oriented professional to fill the position of Executive – CRM based in Mumbai, Maharashtra. The selected candidate will be responsible for managing and strengthening customer relationships as part of a dynamic team.
This role is suited to individuals with a strong understanding of CRM processes and a commitment to delivering excellent customer experiences. The candidate will work closely with internal teams to ensure smooth communication and resolution of customer concerns.
- Manage end-to-end customer relationship management activities
- Coordinate with relevant departments to address and resolve customer queries
- Maintain accurate records and documentation related to CRM operations
- Support initiatives aimed at improving customer satisfaction and retention
Candidates with relevant experience in CRM or a related field are encouraged to apply. This is an opportunity to contribute meaningfully to a well-established organisation with a strong presence across industries.