DM-Claims (Thane)

About the Role

We are seeking a highly motivated and detail-oriented Deputy Manager – Claims (DM-Claims) to join our growing team based in Thane, India. This is a critical role within our insurance operations division, responsible for overseeing end-to-end claims management processes and ensuring timely, accurate, and fair settlement of claims. The ideal candidate will bring strong analytical capabilities, a deep understanding of claims procedures, and the ability to lead a team while maintaining compliance with regulatory standards. If you are passionate about delivering exceptional service and driving operational excellence, we encourage you to apply.

Key Responsibilities

• Manage and supervise the complete claims lifecycle, including registration, investigation, assessment, processing, and final settlement in accordance with company policies and regulatory guidelines.
• Review and evaluate complex or high-value claims to ensure accurate liability determination and appropriate settlement decisions within defined authority limits.
• Coordinate with internal departments such as underwriting, legal, finance, and customer service to ensure seamless claims resolution and a superior customer experience.
• Conduct thorough investigations into disputed or potentially fraudulent claims, liaising with surveyors, third-party administrators, and legal counsel as required.
• Monitor claims turnaround time and identify bottlenecks in the process, implementing corrective measures to improve efficiency and meet service level agreements (SLAs).
• Prepare and present detailed MIS reports, claims analytics, and performance dashboards to senior management on a regular basis.
• Train, mentor, and guide junior claims executives and analysts to build team capability and ensure consistent application of claims handling best practices.
• Ensure full compliance with IRDAI regulations, internal audit requirements, and company risk management frameworks at all times.

Requirements

• Education: Bachelor's degree in Commerce, Business Administration, Finance, or a related field; a postgraduate qualification or professional certification in insurance (e.g., FIII, AIII) is strongly preferred.
• Experience: Minimum 5–7 years of relevant experience in claims management within the general insurance or life insurance industry, with at least 2 years in a supervisory or managerial capacity.
• Strong working knowledge of motor, health, property, or liability claims processes, depending on the specific business vertical.
• Excellent analytical and problem-solving skills with the ability to interpret policy wordings, assess risk exposure, and make sound settlement decisions.
• Proficiency in claims management software, MS Office applications, and data reporting tools; experience with insurance ERP systems is an added advantage.
• Outstanding communication and interpersonal skills, with the ability to negotiate effectively with customers, vendors, and legal representatives.
• Demonstrated ability to work under pressure, manage multiple priorities simultaneously, and meet strict deadlines in a fast-paced environment.

Benefits

• Competitive Compensation: Attractive salary package commensurate with experience, along with performance-linked incentives and annual bonuses.
• Health and Wellness: Comprehensive medical insurance coverage for employees and their dependents, including hospitalization and outpatient benefits.
• Career Development: Access to structured learning programs, professional certifications, and clear internal career progression pathways within a growing organization.
• Work-Life Balance: Flexible working arrangements, paid leave entitlements, and a supportive work culture that values employee well-being.
• Location Advantage: Conveniently located office in Thane, with easy access to public transportation and a vibrant professional community.