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Customer Support Specialist
Posted 23d ago
IndiaOnsite Full-time Any experience Competitive
A Customer Support Specialist is sought to join a team based in Kochi, Kerala. The role focuses on delivering effective customer assistance and resolving queries in a timely manner.
About the role
The employer is looking for a dedicated Customer Support Specialist to be based in Kochi, Kerala. This position is suited to a candidate who is passionate about delivering high-quality support and building positive customer relationships.
The successful candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a smooth and satisfactory experience for every customer interaction.
- Respond to customer queries through appropriate support channels
- Identify and resolve customer concerns in a timely and professional manner
- Maintain accurate records of customer interactions and follow-ups
- Collaborate with internal teams to address complex issues when required
This is an opportunity to join a customer-focused team in Kochi and contribute meaningfully to the organisation's service delivery standards.