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Customer Support Specialist
Posted 23d ago
IndiaOnsite Full-time Any experience Competitive
A Customer Support Specialist role based in Kochi, Kerala, focused on delivering responsive and effective assistance to customers. The position involves resolving queries and ensuring a positive customer experience.
About the role
The employer is seeking a Customer Support Specialist to join their team in Kochi, Kerala. This role is central to maintaining strong customer relationships by addressing inquiries, resolving issues, and providing timely, accurate information.
The ideal candidate will be comfortable engaging with customers across various channels, demonstrating patience, clarity, and a problem-solving mindset in every interaction.
- Handle inbound customer queries and resolve issues efficiently
- Maintain accurate records of customer interactions and outcomes
- Collaborate with internal teams to escalate and resolve complex concerns
- Contribute to a positive and professional customer experience
This is an opportunity for a customer-focused professional to grow within a supportive environment in Kochi, Kerala.