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Customer Support Specialist
Posted 23d ago
IndiaOnsite Full-time Any experience Competitive
A Customer Support Specialist role is open in Kochi, Kerala, handling customer queries and delivering timely, effective resolutions to ensure a positive experience.
About the role
The employer is looking for a dedicated Customer Support Specialist based in Kochi, Kerala, to join their support team and serve as a key point of contact for customers.
In this role, the successful candidate will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring that every interaction results in a satisfactory outcome. Strong communication skills and a customer-first mindset are essential.
- Respond to customer queries promptly and professionally
- Identify and resolve issues efficiently, escalating where necessary
- Maintain accurate records of customer interactions
- Collaborate with internal teams to improve the overall customer experience
This is an opportunity to grow within a customer-focused environment in Kochi, Kerala, contributing directly to client satisfaction and retention.