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Customer Support Specialist
Posted 23d ago
IndiaOnsite Full-time Any experience Competitive
A Customer Support Specialist role based in Kochi, Kerala, focused on delivering effective assistance and resolving customer queries in a professional environment.
About the role
The employer is seeking a Customer Support Specialist to join their team in Kochi, Kerala. This role is central to maintaining positive customer relationships and ensuring a high standard of service delivery.
The successful candidate will be responsible for addressing customer inquiries, troubleshooting issues, and providing timely, accurate resolutions through appropriate communication channels.
- Respond to customer queries professionally and efficiently
- Identify and escalate complex issues to relevant internal teams
- Maintain accurate records of customer interactions
- Contribute to continuous improvement of support processes
This position suits individuals with strong communication skills, a customer-first mindset, and the ability to work effectively in a fast-paced support environment based in Kochi.