Customer Support Executive (CSE) – NGO
A Customer Support Executive is needed to handle client and stakeholder communications for an NGO based in HSR Layout, Bengaluru. The role focuses on delivering responsive, empathetic support in a mission-driven environment.
About the role
This position is for a Customer Support Executive (CSE) with an NGO operating out of HSR Layout, Bengaluru, Karnataka. The role is centred on managing inbound and outbound communications, resolving queries, and ensuring a positive experience for clients, donors, beneficiaries, or partner organisations.
The ideal candidate will be comfortable working in a non-profit setting, where strong interpersonal skills and a genuine commitment to the organisation's mission are as important as professional competence. Day-to-day responsibilities include responding to calls and written queries, maintaining accurate records of interactions, and coordinating with internal teams to resolve issues promptly.
- Handle customer and stakeholder queries via phone, email, or other communication channels
- Maintain detailed and accurate logs of all support interactions
- Coordinate with relevant departments to ensure timely resolution of issues
- Uphold the values and communication standards of the NGO in every interaction
Candidates who are passionate about social impact and have prior experience in a customer-facing or support role are encouraged to apply. This is an opportunity to contribute meaningfully while building a career in the non-profit sector in Bengaluru.