Customer Support – Billing
The employer is hiring a Customer Support professional specialising in Billing to join their team in Hyderabad, Telangana. This role focuses on resolving billing-related queries and delivering excellent customer service.
About the role
The employer is looking for a dedicated Customer Support – Billing specialist to be based in Hyderabad, Telangana. The successful candidate will serve as a key point of contact for customers experiencing billing-related issues, ensuring their concerns are addressed accurately and efficiently.
In this role, the individual will be responsible for handling inbound billing enquiries, investigating discrepancies, processing adjustments where necessary, and communicating resolutions clearly to customers. A strong understanding of billing processes and a customer-first mindset are essential to succeed in this position.
Key responsibilities include:
- Responding to and resolving customer billing queries in a timely manner
- Investigating billing discrepancies and coordinating with relevant internal teams
- Maintaining accurate records of customer interactions and transactions
- Providing clear, empathetic communication throughout the resolution process
This is an opportunity to join a growing organisation and contribute meaningfully to its customer experience function. Candidates with prior experience in billing support or a related customer service role are encouraged to apply.