Customer Support - Billing
The employer is seeking a Customer Support professional specialising in Billing to join their team in Hyderabad, Telangana. This role focuses on resolving billing-related queries and delivering excellent customer service.
About the role
The employer is looking for a dedicated Customer Support – Billing specialist to be based in Hyderabad, Telangana. The successful candidate will serve as a key point of contact for customers experiencing billing-related issues, ensuring queries are resolved accurately and efficiently.
In this role, the individual will be responsible for handling inbound billing enquiries, investigating discrepancies, processing adjustments where necessary, and communicating resolutions clearly to customers. A strong customer-first mindset and attention to detail are essential for success in this position.
The ideal candidate will bring prior experience in a customer support or billing environment, along with solid communication skills and the ability to manage multiple cases simultaneously. Familiarity with billing systems and a methodical approach to problem-solving will be highly valued.