Customer Specialist
This role is for a Customer Specialist responsible for handling customer interactions and delivering service support. The position is based in Pune District, Maharashtra.
About the role
The Customer Specialist role involves managing customer interactions and ensuring a high standard of service delivery. The position requires strong communication skills and the ability to resolve customer queries efficiently and professionally.
Candidates will be expected to engage with customers across relevant channels, address their concerns, and maintain accurate records of interactions in line with organisational processes.
Key responsibilities may include:
- Handling inbound and outbound customer communications
- Resolving customer queries and escalating issues where necessary
- Maintaining accurate documentation of customer interactions
- Collaborating with internal teams to ensure timely resolution of customer concerns
This is a customer-facing role suited to individuals with a background in customer service or client support who are looking to grow within a professional services environment.