Customer Specialist

WNS is seeking a Customer Specialist to join its team in Pune District, Maharashtra. This position sits within a globally recognised business process management organisation known for delivering operational excellence across industries.

The Customer Specialist will be responsible for engaging with customers and providing high-quality service and support. The role demands strong communication skills, a customer-first mindset, and the ability to resolve queries efficiently and professionally.

What the role may involve:

• Handling customer interactions across relevant channels
• Resolving customer concerns in a timely and effective manner
• Collaborating with internal teams to ensure seamless service delivery
• Maintaining accurate records of customer interactions and outcomes

Candidates with a background in customer service or client-facing roles are encouraged to apply. WNS offers a structured work environment with opportunities for professional growth within a large, established organisation.