Customer Service Specialist
A Customer Service Specialist role is open at a tech solutions company in the Greater Kolkata Area, focused on delivering strong client support and service excellence.
About the role
This position is for a Customer Service Specialist based in the Greater Kolkata Area, with a technology solutions company. The role centers on providing high-quality customer support and ensuring a positive experience for clients at every touchpoint.
The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and maintaining clear communication between clients and internal teams. A professional, solution-oriented approach is essential to succeed in this role.
- Respond to customer inquiries promptly and professionally
- Resolve complaints and escalate complex issues as needed
- Maintain accurate records of customer interactions
- Collaborate with internal teams to ensure timely resolution
This opportunity is well suited for individuals with a background in customer-facing roles who are looking to grow within a technology-driven environment in Kolkata.