Customer Service Representative – Jewellery Retail
A leading gold and diamond jewellery brand is hiring a Customer Service professional at its Kolkata location to deliver exceptional in-store and post-purchase support to customers.
About the role
A well-established gold and diamond jewellery retailer is looking for a dedicated Customer Service professional to join its team in Kolkata, West Bengal. The successful candidate will be the primary point of contact for customers, ensuring a smooth and satisfying experience across all interactions.
In this role, the individual will be responsible for addressing customer queries, resolving complaints, and providing accurate product information in a courteous and timely manner. The position demands strong interpersonal skills and a customer-first mindset suited to a premium retail environment.
- Handle customer enquiries in person, over the phone, or through digital channels
- Resolve complaints and escalate complex issues as appropriate
- Maintain up-to-date knowledge of products and store policies
- Support the sales team in delivering a seamless customer journey
This is an opportunity to build a career in the jewellery retail sector with a reputed brand. Candidates who are passionate about customer satisfaction and thrive in a fast-paced retail setting are encouraged to apply.