Customer Service Representative – Jewellery Retail
A leading jewellery retail brand is hiring a Customer Service professional in Kolkata to deliver exceptional in-store support and build lasting customer relationships.
About the role
A well-established jewellery retail organisation is seeking a dedicated Customer Service professional to join its team in Kolkata, West Bengal. The role centres on providing a superior shopping experience to customers visiting the store, ensuring every interaction reflects the brand's commitment to quality and trust.
The selected candidate will be responsible for addressing customer enquiries, resolving concerns promptly, and guiding shoppers through the brand's product offerings. Strong interpersonal skills and a customer-first attitude are essential to succeed in this position.
Key responsibilities include:
- Attending to walk-in customers and understanding their requirements
- Providing accurate product information and assisting with purchase decisions
- Handling complaints and escalations in a professional and timely manner
- Maintaining high standards of service quality on the shop floor
This is an excellent opportunity for candidates with a passion for retail and customer engagement to build a career with a reputed name in the Indian jewellery industry.