Customer Service Representative – Jewellery Retail
A leading jewellery retail brand is hiring a Customer Service professional in Kolkata, West Bengal. The role focuses on delivering exceptional in-store customer experiences.
About the role
A well-established jewellery retail organisation is looking for a dedicated Customer Service professional to join its team in Kolkata, West Bengal. The successful candidate will serve as a primary point of contact for customers, ensuring every interaction reflects the brand's commitment to quality and trust.
In this role, the individual will be responsible for assisting customers throughout their shopping journey — addressing queries, resolving concerns, and providing accurate product information to support purchase decisions.
- Deliver courteous and knowledgeable service to walk-in and returning customers
- Handle customer inquiries, complaints, and feedback in a professional manner
- Coordinate with the sales and operations teams to ensure a seamless customer experience
- Maintain up-to-date knowledge of products, offers, and store policies
This is an opportunity to build a career in premium retail with a reputed brand. Candidates with prior experience in customer-facing roles, particularly in retail or jewellery, are encouraged to apply.