Customer Service Representative – Jewellery Retail
Join a leading jewellery retail brand in Kolkata as a Customer Service professional, delivering exceptional in-store experiences to customers across gold and diamond product lines.
About the role
This is a customer-facing role within a well-established jewellery retail environment in Kolkata, West Bengal. The position requires a candidate who is comfortable engaging directly with customers, understanding their needs, and guiding them through a premium product range that includes gold and diamond jewellery.
The successful candidate will be responsible for maintaining high standards of service on the shop floor, addressing customer queries, and ensuring a smooth and satisfying purchase experience from initial inquiry through to final sale.
Key responsibilities may include:
- Greeting and assisting walk-in customers in a professional and courteous manner
- Providing accurate product information and helping customers make informed decisions
- Handling customer concerns, complaints, and after-sales queries effectively
- Coordinating with internal teams to ensure timely resolution of customer issues
- Maintaining records of customer interactions as required
This opportunity is suited to individuals who have a passion for customer engagement, a polished communication style, and an interest in the jewellery or luxury retail sector. Prior experience in a customer service or retail role would be an advantage.