Customer Service Representative – Jewellery Retail
A leading jewellery retail brand is hiring a Customer Service professional in Kolkata to deliver exceptional in-store support and build lasting customer relationships.
About the role
A well-established jewellery retail organisation is looking for a dedicated Customer Service professional to join its team in Kolkata, West Bengal. The successful candidate will be the first point of contact for customers, ensuring a premium and memorable shopping experience in line with the brand's reputation.
The role involves assisting customers with product inquiries, handling concerns or complaints with professionalism, and supporting the overall smooth functioning of the retail floor. Strong interpersonal skills and a customer-first attitude are essential to succeed in this position.
- Greet and assist walk-in customers, addressing their queries and concerns promptly
- Provide accurate product information to help customers make informed purchase decisions
- Resolve customer complaints in a courteous and efficient manner
- Coordinate with internal teams to ensure seamless service delivery
- Maintain a welcoming and organised customer-facing environment
This is an excellent opportunity for individuals who are passionate about delivering high-quality service within a premium retail setting. Candidates with prior experience in customer-facing roles, particularly in retail or luxury goods, are encouraged to apply.