Customer Service Representative
VAS Global is hiring a Customer Service Representative based in Trivandrum, Kerala. This role involves handling customer interactions and delivering effective support solutions.
About the role
VAS Global is looking for a dedicated Customer Service Representative to join its team in Trivandrum, Kerala. The successful candidate will serve as a primary point of contact for customers, addressing queries and ensuring a positive experience at every touchpoint.
The role requires strong communication skills and the ability to resolve customer concerns efficiently and professionally. Candidates should be comfortable working in a fast-paced environment and committed to maintaining high standards of service.
- Handle inbound and outbound customer interactions across relevant channels
- Identify customer needs and provide timely, accurate responses
- Maintain records of customer communications and follow up as required
- Collaborate with internal teams to resolve escalated issues
This is an opportunity to build a career in customer service with an established organisation. Interested candidates based in or willing to relocate to Trivandrum are encouraged to apply.