Customer Service Representative

The employer is looking for a dedicated Customer Service Representative to join their team in Mohali district, India. The successful candidate will serve as a primary point of contact for customers, ensuring a positive and professional experience at every interaction.

Key responsibilities in this role include:

• Handling inbound and outbound customer queries in a timely and effective manner
• Resolving complaints and issues with a focus on customer satisfaction
• Maintaining accurate records of customer interactions and follow-ups
• Collaborating with internal teams to address escalated concerns

The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to work effectively in a fast-paced environment. Prior experience in a customer service or client-facing role will be an advantage.