Customer Service Manager

The employer is looking for a dedicated and experienced Customer Service Manager to join their team in Delhi, India. This role is central to delivering exceptional service standards and managing the day-to-day customer experience function.

The successful candidate will be responsible for leading the customer service team, ensuring high levels of customer satisfaction, and implementing effective processes to resolve queries and concerns efficiently.

• Manage and mentor the customer service team
• Oversee daily customer service operations
• Develop and maintain service quality standards
• Handle escalated customer issues and ensure timely resolution

This is an opportunity for a results-driven professional with strong leadership and communication skills to make a meaningful impact within a customer-focused organisation based in Delhi.