Customer Service Manager

The employer is looking for a motivated and experienced Customer Service Manager to join their team in Delhi, India. This role is central to maintaining high standards of customer satisfaction and service delivery.

The ideal candidate will be responsible for managing the customer service function, ensuring that client interactions are handled efficiently, professionally, and in alignment with company values.

• Lead and manage the customer service team
• Develop and implement service policies and procedures
• Monitor team performance and drive continuous improvement
• Handle escalated customer queries and resolve issues effectively

Candidates with a strong background in customer service management and a proven ability to lead teams are encouraged to apply for this opportunity based in Delhi.