Customer Service Manager

The employer is looking for a dedicated and capable Customer Service Manager to join their team in Delhi, India. This role is central to ensuring a high standard of service delivery and a positive experience for every customer interaction.

The successful candidate will be responsible for managing day-to-day customer service operations, leading a team of service professionals, and implementing strategies to improve overall customer satisfaction.

• Oversee and manage the customer service team
• Develop and enforce service standards and procedures
• Monitor team performance and provide coaching and feedback
• Handle escalated customer queries and resolve issues effectively
• Collaborate with internal departments to ensure seamless service delivery

This is an excellent opportunity for a results-driven professional with a strong background in customer service management to make a meaningful impact within an established organisation based in Delhi.