Customer Service Manager

The employer is looking for a skilled and motivated Customer Service Manager to join their team in Delhi, India. This role is central to delivering an exceptional customer experience and maintaining high service standards across all touchpoints.

The successful candidate will be responsible for managing the customer service function, leading a team of service professionals, and ensuring that customer queries and concerns are handled efficiently and effectively.

• Oversee day-to-day customer service operations
• Lead, mentor, and develop the customer service team
• Implement strategies to improve customer satisfaction and service quality
• Monitor performance metrics and drive continuous improvement

This is an excellent opportunity for a customer-focused professional with strong leadership skills who is looking to make a meaningful impact within a dynamic organisation based in Delhi.