Customer Service Manager

The employer is looking for a skilled and motivated Customer Service Manager to join their team in Delhi, India. This role is central to delivering a high standard of service and ensuring a consistently positive customer experience.

The selected candidate will be responsible for managing customer service operations, leading a team, and implementing strategies to improve service quality and efficiency.

• Oversee day-to-day customer service operations
• Lead, mentor, and manage the customer service team
• Develop and enforce service standards and procedures
• Handle escalated customer queries and resolve issues effectively
• Monitor performance metrics and drive continuous improvement

This is an opportunity for a results-driven professional with a strong background in customer service management to make a meaningful impact within a dynamic work environment in Delhi.