Customer Service Manager

The employer is looking for a dedicated and experienced Customer Service Manager to join their team in Delhi, India. This role is central to delivering exceptional service standards and ensuring a consistently positive experience for customers.

The successful candidate will be responsible for overseeing day-to-day customer service operations, managing a team of service professionals, and implementing strategies to improve customer satisfaction and retention.

• Lead and manage the customer service team to meet performance targets
• Develop and refine customer service policies and procedures
• Monitor team performance and provide coaching and feedback
• Handle escalated customer issues and ensure timely resolution
• Collaborate with internal departments to improve the overall customer experience

This is an opportunity for a results-driven professional with strong leadership skills and a passion for service excellence to make a meaningful impact within a customer-focused organisation based in Delhi.