Customer Service Manager

The employer is looking for a dedicated and capable Customer Service Manager to join their team in Delhi, India. This role is central to ensuring a high standard of customer experience and operational excellence within the service function.

The selected candidate will be responsible for managing customer service teams, developing service strategies, and maintaining strong relationships with clients to uphold quality and satisfaction standards.

• Lead and manage the customer service team to deliver consistent, high-quality support
• Develop and implement customer service policies and procedures
• Monitor team performance and provide coaching and guidance as needed
• Handle escalated customer queries and resolve issues in a timely manner
• Collaborate with internal departments to improve the overall customer experience

This is an opportunity for a results-driven professional with a strong background in customer service management to take on a leadership role in a dynamic environment based in Delhi.