Customer Service Manager

The employer is looking for a dedicated and experienced Customer Service Manager to join their team in Delhi, India. This role is central to ensuring high-quality service delivery and a positive customer experience across all touchpoints.

The successful candidate will be responsible for managing customer service operations, leading a team of service professionals, and implementing strategies to improve customer satisfaction and retention.

• Oversee day-to-day customer service operations
• Lead, mentor, and develop the customer service team
• Monitor performance metrics and drive continuous improvement
• Handle escalated customer issues and ensure prompt resolution

This is an excellent opportunity for a results-driven professional with a strong background in customer service management to make a meaningful impact within a growing organisation based in Delhi.