Customer Service Manager
The employer is looking for an experienced Customer Service Manager to join their team in Delhi, India, within the luxury sector.
About the role
The employer, operating in the luxury industry, is seeking a skilled Customer Service Manager based in Delhi, India. This role is suited to a professional with a strong background in customer service and a passion for delivering exceptional client experiences.
The successful candidate will be responsible for overseeing customer service operations, ensuring high standards of client satisfaction, and leading a team to consistently meet service excellence goals.
- Manage and lead the customer service team
- Uphold and enhance service quality standards in line with luxury brand expectations
- Handle escalated customer concerns and ensure timely resolution
- Develop strategies to improve the overall customer experience
This is an opportunity to take on a leadership role within a premium brand environment, contributing directly to client retention and brand reputation in the Delhi market.