Customer Service Executive – Technical Support Center

The employer is seeking a motivated Customer Service Executive to be part of its Technical Support Center based in Kochi, Kerala. The successful candidate will serve as a key point of contact for customers requiring technical guidance and support.

In this role, the executive will be responsible for handling inbound customer interactions, diagnosing technical issues, and delivering timely, effective resolutions in line with established service standards.

• Respond to customer queries related to technical products or services
• Troubleshoot and resolve issues in a professional and timely manner
• Maintain accurate records of customer interactions and case resolutions
• Collaborate with internal teams to escalate and close complex issues

This is an excellent opportunity for individuals with a passion for customer service and a strong aptitude for technology to build a career with a reputed organisation in the telecommunications sector.