Customer Service Executive – Technical Support Center

The employer is looking for a motivated Customer Service Executive to join its Technical Support Center in Kochi, Kerala. The successful candidate will serve as a key point of contact for customers seeking technical assistance, ensuring issues are addressed promptly and professionally.

In this role, the executive will be responsible for handling inbound customer interactions, diagnosing technical problems, and coordinating resolutions in line with established service standards. Strong communication skills and a customer-first attitude are essential to succeed in this position.

• Respond to customer queries related to technical issues in a timely manner
• Troubleshoot and resolve problems or escalate them to the appropriate teams
• Maintain accurate records of customer interactions and resolutions
• Uphold service quality standards across all customer touchpoints

This is an excellent opportunity for individuals with a background in customer service or technical support who are looking to grow within a dynamic and fast-paced environment in Kochi.