Customer Service Executive – Technical Support Center
The employer is looking for a Customer Service Executive to join its Technical Support Center in Kochi, Kerala. The role involves providing technical assistance and resolving customer queries efficiently.
About the role
The employer is seeking a motivated Customer Service Executive to be part of its Technical Support Center based in Kochi, Kerala. The successful candidate will serve as a key point of contact for customers requiring technical assistance, ensuring timely and effective resolution of issues.
In this role, the executive will be responsible for handling inbound customer interactions, diagnosing technical problems, and coordinating with relevant teams to deliver solutions. A strong customer-first mindset and the ability to communicate clearly are essential to succeed in this position.
Key responsibilities include:
- Responding to customer queries related to technical issues promptly and professionally
- Troubleshooting and resolving technical problems in a structured manner
- Maintaining accurate records of customer interactions and resolutions
- Collaborating with internal teams to escalate and close complex issues
This is an opportunity to build a career in technical customer support within a well-established organisation. Candidates with a background in customer service or technical support and strong communication skills are encouraged to apply.