Customer Service Executive – Technical Support Center
The employer is seeking a Customer Service Executive for its Technical Support Center in Kochi, Kerala. The role involves providing technical assistance and resolving customer queries efficiently.
About the role
The employer is looking for a motivated Customer Service Executive to join its Technical Support Center team based in Kochi, Kerala. This is an opportunity to be part of a dynamic support function within a leading organisation in the telecommunications and technology sector.
In this role, the selected candidate will be responsible for handling inbound customer interactions, diagnosing technical issues, and delivering timely, effective resolutions. A strong customer-first approach and the ability to communicate clearly are essential to succeeding in this position.
- Respond to customer queries related to technical products and services
- Troubleshoot and resolve issues in a prompt and professional manner
- Maintain accurate records of interactions and escalate complex cases as required
- Collaborate with internal teams to ensure seamless customer experiences
Candidates with a background in technical support or customer service and a passion for problem-solving are encouraged to apply. This role offers the chance to develop skills within a structured support environment at a reputed employer.