Customer Service Executive – Technical Support Center

The employer is looking for a motivated Customer Service Executive to join its Technical Support Center in Kochi, Kerala. The successful candidate will serve as a key point of contact for customers requiring technical guidance and resolution of service-related issues.

In this role, the executive will be responsible for handling inbound customer queries, diagnosing technical problems, and delivering prompt, accurate solutions in line with established service standards. Strong communication skills and a customer-first mindset are essential to succeed in this position.

• Respond to customer inquiries and technical issues in a timely and professional manner
• Diagnose and resolve technical problems related to the employer's products and services
• Maintain accurate records of customer interactions and issue resolutions
• Collaborate with internal teams to escalate and resolve complex technical matters

This is an excellent opportunity for candidates with a background in technical support or customer service who are looking to grow their career within a dynamic and globally connected organisation based in Kochi.