Customer Service Executive – Technical Support Center

The employer is seeking a motivated Customer Service Executive to be part of its Technical Support Center based in Kochi, Kerala. The selected candidate will serve as a frontline point of contact for customers requiring technical guidance and support.

In this role, the executive will be responsible for handling inbound customer interactions, diagnosing technical issues, and providing timely, accurate resolutions. The position demands strong communication skills and a customer-first approach to ensure a high standard of service delivery.

• Respond to customer queries related to technical products or services
• Troubleshoot and resolve issues in a professional and efficient manner
• Escalate complex cases to the appropriate teams when necessary
• Maintain accurate records of interactions and resolutions

This is an opportunity to build a career in technical customer support within a well-established organisation. Candidates with a background in customer service or technical support and a passion for problem-solving are encouraged to apply.