Customer Operations Specialist
A leading energy company is hiring a Customer Operations Specialist in Mumbai, Maharashtra. This role focuses on delivering efficient customer service and operational support.
About the role
A prominent energy organization is seeking a Customer Operations Specialist to join its team in Mumbai, Maharashtra. The successful candidate will be responsible for managing customer interactions and ensuring smooth day-to-day operational processes within the customer service function.
The role requires a proactive individual who can handle customer queries, resolve issues effectively, and contribute to continuous improvement in service delivery. Strong communication skills and the ability to work collaboratively across teams are essential for success in this position.
- Manage and resolve customer queries in a timely and professional manner
- Support operational workflows related to customer service functions
- Coordinate with internal teams to ensure seamless service delivery
- Maintain accurate records of customer interactions and outcomes
This is an opportunity to build a career within a globally recognised energy business, working from its Mumbai office. Candidates with relevant experience in customer operations or service roles are encouraged to apply.