Customer Lifecycle Management Specialist
An opportunity to join a leading travel platform in a Customer Lifecycle Management role based in Gurgaon, Haryana. The position focuses on managing and optimising the end-to-end customer journey.
About the role
This role is part of the Customer Lifecycle Management function, responsible for overseeing and improving the experience of customers at every stage of their engagement with the platform. The position is based in Gurgaon, Haryana, and sits within a fast-paced, customer-centric environment.
The successful candidate will be expected to develop and execute strategies that drive customer acquisition, retention, and long-term loyalty. A strong understanding of customer behaviour, data-driven decision-making, and cross-functional collaboration will be central to the role.
- Function: Customer Lifecycle Management
- Location: Gurgaon, Haryana, India
- Industry: Travel and Online Services
Candidates with relevant experience in CRM, customer engagement, or lifecycle marketing are encouraged to apply. This is an opportunity to contribute meaningfully to a recognised name in the Indian travel industry.