Customer Lifecycle Management Specialist
The employer is seeking a Customer Lifecycle Management professional based in Gurgaon, Haryana, to drive customer engagement and retention strategies across the organisation.
About the role
The employer is looking to hire a professional for a Customer Lifecycle Management role at its Gurgaon, Haryana office. This position sits within the customer experience and retention function and focuses on managing the end-to-end lifecycle of customers.
The selected candidate will be responsible for developing and executing strategies that engage customers at every stage of their journey — from acquisition and onboarding through to retention and win-back. The role requires a data-driven mindset and the ability to collaborate across teams to deliver meaningful customer outcomes.
- Manage customer lifecycle campaigns and communications
- Analyse customer behaviour data to identify engagement opportunities
- Work cross-functionally with product, marketing, and analytics teams
- Monitor key lifecycle metrics and report on programme performance
Candidates with a background in CRM, lifecycle marketing, or customer retention within a consumer-facing or travel-tech environment are encouraged to apply.