Customer Lifecycle Management Specialist
MakeMyTrip is hiring a Customer Lifecycle Management professional based in Gurgaon, Haryana. This role focuses on managing and optimizing the end-to-end customer journey.
About the role
The employer is looking for a Customer Lifecycle Management professional to join their team in Gurgaon, Haryana. This position is centered on understanding, managing, and improving the experience of customers across every stage of their journey with the brand.
The selected candidate will be responsible for developing and executing strategies that drive customer engagement, retention, and long-term value. The role requires a data-driven mindset and the ability to collaborate across teams to deliver meaningful outcomes for customers.
- Manage and optimize the end-to-end customer lifecycle
- Develop retention and engagement strategies
- Analyze customer data to identify opportunities for improvement
- Collaborate with cross-functional teams to execute lifecycle campaigns
This is an opportunity to work with one of India's leading travel platforms and contribute directly to shaping how millions of customers experience the brand over time.