Customer Lifecycle Management Specialist
MakeMyTrip is hiring a Customer Lifecycle Management professional based in Gurgaon, Haryana. This role focuses on managing and optimizing the end-to-end customer journey.
About the role
The employer is looking for a Customer Lifecycle Management professional to join their team in Gurgaon, Haryana. This position is central to understanding, engaging, and retaining customers across every stage of their journey with the brand.
The selected candidate will be responsible for developing and executing strategies that drive customer acquisition, engagement, retention, and reactivation. A strong analytical mindset combined with a customer-first approach will be key to succeeding in this role.
- Manage end-to-end customer lifecycle strategies
- Analyze customer behavior and segment audiences for targeted campaigns
- Collaborate with cross-functional teams to improve customer experience
- Track and report on key lifecycle metrics and campaign performance
This is an opportunity to work with one of India's leading travel platforms and make a meaningful impact on how millions of customers experience the brand at every touchpoint.