Customer Lifecycle Management Specialist
The employer is seeking a Customer Lifecycle Management professional to drive customer engagement, retention, and growth strategies across the traveller journey.
About the role
The employer is looking for a motivated and analytical professional to join its Customer Lifecycle Management team. The role focuses on managing and optimising the end-to-end customer journey to improve engagement, retention, and long-term value.
The selected candidate will be responsible for developing and executing lifecycle marketing strategies, working cross-functionally with product, data, and marketing teams to deliver personalised customer experiences at scale.
- Customer journey mapping and lifecycle stage analysis
- Campaign planning and execution across CRM and communication channels
- Data-driven optimisation of engagement and retention initiatives
- Cross-functional collaboration with product, analytics, and marketing teams
This is an opportunity to work in a fast-paced, data-led environment within the travel technology sector, contributing directly to customer growth and loyalty outcomes.