Customer Lifecycle Management Specialist
A leading travel company is hiring a Customer Lifecycle Management professional in Gurgaon, Haryana. This role focuses on managing and optimizing the end-to-end customer journey.
About the role
A prominent travel organization is looking for a skilled Customer Lifecycle Management professional to join its team in Gurgaon, Haryana. This is an opportunity to work within a dynamic, customer-focused environment and contribute meaningfully to retention and engagement strategies.
The selected candidate will be responsible for overseeing the complete customer lifecycle, identifying key touchpoints, and implementing strategies that improve customer experience, loyalty, and long-term value.
- Manage and optimize the end-to-end customer journey
- Develop and execute lifecycle marketing and engagement initiatives
- Analyze customer behavior data to drive actionable insights
- Collaborate cross-functionally to improve retention and reduce churn
Candidates with a strong background in customer relationship management, data-driven marketing, or lifecycle strategy are encouraged to apply. This role is based out of Gurgaon, Haryana, India.