Customer Lifecycle Management Specialist
An opportunity to join a leading travel platform in a Customer Lifecycle Management role based in Gurgaon, Haryana. The position focuses on managing and optimising the end-to-end customer journey.
About the role
This role is part of the Customer Lifecycle Management function, responsible for overseeing and improving the experience of customers across every stage of their journey with the organisation. The position is based out of Gurgaon, Haryana.
The successful candidate will work on strategies and initiatives aimed at acquiring, engaging, retaining, and re-activating customers. This involves analysing customer behaviour, identifying key touchpoints, and collaborating with cross-functional teams to deliver meaningful improvements in customer outcomes.
- Function: Customer Lifecycle Management
- Location: Gurgaon, Haryana, India
Candidates with a background in CRM, customer engagement, or lifecycle marketing within a consumer-facing or e-commerce environment are encouraged to apply.