Customer Lifecycle Management Specialist
An opportunity to join a leading travel platform in a Customer Lifecycle Management role based in Gurgaon, Haryana. The position focuses on managing and optimising the end-to-end customer journey.
About the role
This role is part of the Customer Lifecycle Management function, responsible for overseeing and improving the experience of customers across every stage of their journey with the organisation. The position is based in Gurgaon, Haryana, and sits within a fast-paced, data-driven environment in the travel and hospitality sector.
The successful candidate will be expected to work on strategies that drive customer acquisition, engagement, retention, and reactivation. A strong understanding of customer behaviour, segmentation, and communication channels is central to this role.
- Function: Customer Lifecycle Management
- Location: Gurgaon, Haryana, India
- Industry: Travel and Hospitality
Candidates with a background in CRM, growth marketing, or customer retention analytics are encouraged to apply. This is a strong opportunity for professionals looking to work on large-scale consumer products and make a measurable impact on customer outcomes.