Customer Lifecycle Management
An opportunity in Customer Lifecycle Management based in Gurgaon, Haryana. The role focuses on managing and optimising the customer journey to drive engagement and retention.
About the role
This position is focused on Customer Lifecycle Management, responsible for overseeing and improving the end-to-end customer experience. The role involves developing strategies to engage customers at every stage of their journey, from acquisition through to retention and re-engagement.
The successful candidate will work on data-driven initiatives to understand customer behaviour, identify opportunities to improve satisfaction, and implement programmes that increase long-term customer value.
- Drive customer engagement and retention strategies
- Analyse customer data to identify lifecycle trends and opportunities
- Collaborate cross-functionally to deliver seamless customer experiences
- Monitor key metrics and optimise lifecycle campaigns accordingly
This is a Gurgaon-based role suited to a professional with a strong background in customer management, CRM, or related disciplines who is looking to make a meaningful impact on customer outcomes.