Customer Lifecycle Management
An opportunity in Customer Lifecycle Management based in Gurgaon, Haryana. The role focuses on managing and optimising the customer journey and engagement lifecycle.
About the role
This position is focused on Customer Lifecycle Management, based out of Gurgaon, Haryana. The role sits within a team responsible for understanding, managing, and improving how customers engage across various touchpoints throughout their journey.
The successful candidate will be expected to work on initiatives that drive customer retention, engagement, and long-term value. A strong understanding of customer behaviour and lifecycle stages is central to this role.
Key areas of responsibility include:
- Managing and executing customer lifecycle strategies
- Analysing customer data to identify engagement and retention opportunities
- Collaborating cross-functionally to deliver personalised customer experiences
Candidates with relevant experience in CRM, lifecycle marketing, or customer engagement are encouraged to apply for this Gurgaon-based role.