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Customer Email Support Executive
Posted 19d ago
IndiaOnsite Full-time Any experience Competitive
This role involves handling customer queries and communications exclusively through email-based support channels. The position is based in Hyderabad, Telangana.
About the role
The employer is looking for a Customer Email Support Executive to join their team in Hyderabad. The role centres on managing customer interactions and resolving queries through written email communication.
The ideal candidate will be responsible for responding to customer emails in a timely, accurate, and professional manner, ensuring a high standard of customer satisfaction throughout every interaction.
Key responsibilities include:
- Handling inbound customer queries via email
- Providing clear, accurate, and helpful written responses
- Escalating unresolved issues to the appropriate teams when necessary
- Maintaining records of customer interactions and follow-ups
Candidates with strong written communication skills, attention to detail, and a customer-first attitude are encouraged to apply for this opportunity.