Customer Email Support Executive
A Customer Email Support Executive is sought to handle customer queries and resolve issues through written email communication, ensuring timely and professional responses.
About the role
The employer is looking for a Customer Email Support Executive to join their team. The role centres on managing customer interactions exclusively through email, ensuring that each query is addressed accurately and within defined response timelines.
The ideal candidate will be responsible for understanding customer concerns, providing clear and helpful written responses, and escalating issues when necessary to ensure satisfactory resolution.
- Handle inbound customer queries via email in a professional and timely manner
- Understand customer issues and provide accurate, well-written responses
- Maintain records of customer interactions and follow up where required
- Escalate unresolved or complex issues to the appropriate team
- Adhere to quality standards and response time targets
Candidates with strong written communication skills, attention to detail, and a customer-first attitude are encouraged to apply for this opportunity based in Hyderabad, Telangana.