Customer Contact Communications New Associate – Messaging
An entry-level opportunity in customer contact communications with a focus on messaging channels. The role is suited to candidates looking to begin a career in customer support and digital communication.
About the role
This is an entry-level position within the customer contact communications function, specialising in messaging-based customer interactions. The role is designed for candidates who are new to the workforce or early in their careers and are looking to build expertise in digital customer service channels.
The successful candidate will be responsible for handling customer queries and communications through messaging platforms, ensuring timely, accurate, and professional responses. Strong written communication skills and an ability to manage multiple conversations simultaneously are key to performing well in this role.
Key attributes sought:
- Effective written communication skills in English
- Ability to handle customer interactions through messaging or chat-based channels
- Willingness to learn and adapt in a fast-paced customer service environment
- Basic computer proficiency and comfort with digital tools
This position is based in Gurugram, Haryana, and represents an opportunity to join a large, structured organisation with exposure to global customer service operations at an associate level.