Customer Contact Communications New Associate – Messaging
An entry-level associate role focused on customer contact communications and messaging. The position involves supporting messaging-based customer interactions in a professional contact centre environment.
About the role
This is an entry-level associate position within the Customer Contact Communications function, specialising in messaging-based customer engagement. The role sits within a contact centre or business process services environment and is suited to candidates looking to begin or develop their career in customer communications.
The associate will be responsible for handling customer interactions through messaging channels, ensuring timely, accurate, and professional responses in line with established guidelines and quality standards.
Key responsibilities may include:
- Managing inbound and outbound customer communications via messaging platforms
- Resolving customer queries and escalating complex issues as appropriate
- Maintaining accurate records of customer interactions
- Adhering to quality, compliance, and performance benchmarks
This role is appropriate for candidates who are detail-oriented, possess strong written communication skills, and are comfortable working in a structured, process-driven environment.